like to offer a heartfelt thank you for the excellent
Dual Axis EQ platform that you crafted earlier during the year.
It works incredibly well! I was able to obtain some magnificent
views at the TMSP and Merritt Star Quest (held in the mountains
of BC, Canada) with the Teleport 12.5 / Osypowski Dual
Axis EQ Platform combination over the summertime and fall season!
In fact, the Platform tracks so well and the sample astro photos
that appear on your website are so compelling that I am very
tempted to try some astro photography next summer. Your Platform
is so well crafted that it encourages the owners to attempt
to do things that would normally be considered impossible with
a Dob. Such becomes possible when one does not have to worry
about Platform management issues when using it in the field.
I would also like
to thank you for your outstanding attention to Customer Service!
Receipt of the Platform was a treat. The order itself was very
well packed. The Platform was perfectly crafted for the Teleport
telescope. The indentations that you had drilled into the top
surface mate with the feet of the Teleport exactly.
It is a perfect fit and a joy to set up in the field. It is
so well done that I am able to place the telescope on top of
the Platform without help. All that I have to do is place the
front foot of the Teleport into the appropriate
place, and the other feet just seem to line up almost by themselves.
This makes setup easy, and not a chore.
I love the way that
you label everything and that the purchaser can see these labels
as the Platform comes right out of the box. This Customer Service
item translates into the new customer being able to become familiar
with their Platform quickly, with a minimal learning curve involved.
The instructions are easily understood, even by new user (thank
you!). You look after every detail imaginable! Even the accessory
Polar Alignment Tool device that I ordered is custom crafted
and aligned by you such that it is preset for my exact latitude!
All I had to do is level the Platform, attach the tool, line
up Polaris with the red dot in the finder, remove the PAT, flip
the power switch of the Platform to on, pull up
on the edge of the Platform to begin its cycle - and bingo,
the telescope tracks beautifully, even at high magnification!
It is hard to imagine the process being any easier, and boy
does it make observing a joy to do!
Two years ago, I
attended the TMSP. Imagine the sun setting on the field with
a beautiful sky presenting itself, ready for the enjoyment of
hundreds of eager astronomers. Then something happened, that
I could not help but notice. Suddenly, I could hear pockets
of grumbling and cursing break out over various parts of the
field of astronomers with their variety of telescopes. The cries
of anguish had a common theme GOTO malfunctions. Now
consider the serious investment of time and energy involved
by these men, women and families, as they had to plan for this
event months in advance, book time off work, drive hundreds
of kilometres (OK miles) to arrive at the site, set up
all their equipment - only to be frustrated by GOTO equipment
failure. What a disappointment! The message from this experience
was profound, and the decision to order a Platform for a telescope
that I would not have for quite some time was made.
I did a lot of observing
over the past summer and fall and the Platform performed flawlessly
throughout. Usually there are people who experience GOTO issues
of various types even in smaller group settings. Fortunately,
astronomers are a friendly group, and I and others are always
willing to share our telescopes with those who are experiencing
issues, so it all works out in the end.
Thank you for all
of the work that you went to in building my Platform. Precision
craftsmanship. Shipping of the Platform to Teleport so that
Tom Noe could paint it with the same special Polane paint that
was used on the telescope ensuring a perfect colour match. Making
sure that everything fit perfectly (and I mean perfectly!) with
the telescope. Excellent instructions. Every detail attended
to. Great communication via e-mail. Top professionalism displayed
at every stage, from beginning to end!
Tom Noes Teleport.
Carl Zambutos mirror. Tom Osypowskis Dual Axis Equatorial
Platform and dedication to Customer Service. What a terrific,
trouble free and powerful combination! Everything is a joy to
use and worth every penny!
Sincerely and with
Surrey, BC, Canada